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Return Policy | Exchanges | Warranty

Our Promise of Care

At Patrícia Maranhão, every piece is handcrafted to be a part of your story. We want your experience to be as special as the design object you have chosen. That is why we have created a simple, transparent policy for exchanges, returns, and care, based on respect for you.


1. Worry-Free Shopping (Returns and Exchanges)

  • Return (Right of Withdrawal): You have 15 calendar days to request a return for your purchase made through the website, with no shipping costs. Even though legislation provides for a shorter period for e-commerce, we offer more time so that you can make your choice with total peace of mind.

  • Personalized Items: As items with exclusive engraving or made-to-measure pieces carry unique details of your story, we do not accept exchanges or returns for change of mind for these products. The return or exchange of personalized items will be carried out exclusively in cases of manufacturing defects.

  • Easy Exchanges: If you are in doubt or prefer another model, you can exchange your standard product (without personalization) within 45 calendar days after receipt. We want you to have a piece that truly makes sense for your environment or style.
    *(In this case, return and new shipping costs for exchanges are borne by the consumer)*

  • Conditions for Return: To ensure this procedure, it is essential to keep and return the item in the complete original packaging (box, tissue paper, protective foam, and folder), without signs of use, odors, or modifications.

  • Refund: After the piece returns to our studio and a quick inspection, the refund will be processed via the same payment method chosen at the time of purchase.

2. Care for Our Pieces and Warranty

We believe good objects deserve a long life. Our creations have a 90 (ninety) day warranty against any manufacturing defect. In addition, we offer a special service to extend the lifespan of your design:

  • Repair Service: Whenever it is technically possible and original materials are available, we offer an evaluation service to recover pieces damaged by use, accidents, or outside the return and warranty period.

  • How it works: You send photos showing the damage. Our team will perform a technical analysis. If the repair is feasible, we will carry out the fix without charging for labor. The customer is only responsible for logistics costs (shipping to the studio and return). The turnaround time for the repair is up to 10 business days, plus transport time.

3. The Exclusivity of Handmade

We work with artisanal production and high-quality materials. Small variations in color, texture, and grain are not considered defects, but rather the signature of nature and the authenticity that make your piece unique.

  • Wood and Acrylic Sculptures: Wood is a living material. Our warranty and repair service do not cover damage caused by drops, knocks, the use of abrasive chemical products on acrylic, or prolonged exposure to moisture and direct sunlight.

  • Leather Bags: Genuine leather may present slight marks and nuances original to the hide. The warranty does not apply to stains caused by pens, color transfer from other clothing (such as jeans), natural wear and tear from friction, or drying out due to incorrect hydration.

4. Transport and Customer Service

  • Special Packaging: All products are shipped carefully packed and protected to ensure they arrive in perfect condition. If your order shows any damage caused during transport, we ask that you contact us immediately.

  • Always Nearby: Our relationship does not end when your purchase arrives. If any questions arise regarding conservation, cleaning, or use of the piece, our team will be very happy to assist you.

How to Request

To initiate an exchange, return, trigger the warranty, or request a repair, have your order number ready (and photos of the piece, if necessary) and access our service channels: