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Return Policy | Exchanges | Warranty

Our Promise of Care

At Patrícia Maranhão, each piece is handcrafted to become part of your story. We want your experience to be as special as the design object you chose. That's why we have created a simple, transparent exchange, return, and care policy based on respect for you.


1. Worry-Free Shopping (Returns and Exchanges)

  • Return (Regret): You have 15 calendar days to request a return for your purchase made on the website, with no shipping cost. Even though the law provides a shorter period for e-commerce, we offer more time for you to make your choice with complete peace of mind.
  • Easy Exchanges: If you are unsure or prefer another model, you can exchange your product within 45 calendar days after receipt. We want you to have a piece that truly makes sense for your environment or style.
    *(In this case, the return shipping costs and new shipping for exchanges are borne by the consumer)*

  • Conditions for Return: To ensure this procedure, it is essential to keep and return the item in its complete original packaging (box, tissue paper, protective foam, and folder), with no signs of use, odors, or modifications.

  • Refund: After the piece returns to our atelier and a quick inspection, the refund will be processed using the same payment method chosen at the time of purchase.

2. Care for Our Pieces and Warranty

We believe good objects deserve a long life. Our creations come with a 90 (ninety) day warranty against any manufacturing defects. In addition, we offer a special service to extend the lifespan of your design:

  • Repair Service: Whenever technically possible and original materials are available, we offer an assessment service for the recovery of pieces damaged by use, accidents, or outside the return and warranty period.

  • How it works: You send photos showing the damage. Our team will perform a technical analysis. If the repair is viable, we perform the repair without charging for labor. The customer is only responsible for the logistical costs (shipping to the atelier and return). The repair period is up to 10 business days, added to the transport time.

3. The Exclusivity of Handmade

We work with artisanal production and noble materials. Small variations in color, texture, and grain are not considered defects but rather the signature of nature and the authenticity that make your piece unique.

  • Wood and Acrylic Sculptures: Wood is a living material. Our warranty and repair service do not cover damage caused by falls, impacts, the use of abrasive chemical products on acrylic, or prolonged exposure to humidity and direct sunlight.

  • Leather Bags: Genuine leather may show slight original marks and nuances of the skin. The warranty does not apply to stains caused by pens, color transfer from other clothes (such as jeans), natural wear and tear due to friction, or dryness due to incorrect hydration.

4. Shipping and Customer Service

  • Special Packaging: All products are carefully packaged and protected to ensure they arrive in perfect condition. If your order shows any damage caused by transport, please contact us immediately.

  • Always close by: Our relationship does not end when your purchase arrives. If you have any questions about the conservation, cleaning, or use of the piece, our team will be delighted to guide you.

How to Request

To initiate an exchange, return, warranty claim, or repair request, have your order number (and photos of the piece, if necessary) ready and access our customer service channels: